In 2018, I led a project which redesigned Quora's messaging platform. At the time, Quora's existing messaging features, many of which had not been actively worked on in years, had a lot of room for improvement.
Namely, messaging on Quora was a buggy, non-mobile optimized experience that was high-friction to use.
The main screen for Quora Messages on desktop.
The goals I set for this project were to:
- Bring the design of Quora Messages into visual alignment with the rest of Quora's desktop and mobile site
- Fix mechanical inconsistencies with how messages worked
- Improve the experience of reading and writing messages
- Integrate Quora Messages into the rest of the site so as to promote increased user engagement
- Make the experience of sending messages more frictionless
The main and detailed conversation screens for Quora Messages on iOS.
Over the course of a month, I designed, built, and launched a redesigned version of Quora Messages that accomplished the vast majority of the goals I set for the project.
I was able to bring the design and mechanics of messages into alignment with the rest of Quora, improve the experience of sending and receiving messages, and do this in a way that boosted overall user engagement with Quora more broadly.
The detailed conversation screen for Quora Messages on desktop.